Refund Policy

  1. General Policy

At Xixi Beauty, we are committed to providing high-quality press-on nail products. We understand that customer satisfaction is of utmost importance. However, due to the handmade nature of our products and for hygiene reasons, most products cannot be returned once shipped.

  1. Exceptions to the Return and Refund Policy

2.1 Product Not Received

If you have not received your order within the estimated delivery time provided at checkout, please contact our customer service team at xixizhou00@gmail.com immediately. We will investigate the issue with the carrier. If the package is confirmed to be lost in transit, you may choose either a free replacement or a full refund.

2.2 Product Quality Issues

We take pride in the quality of our press-on nails. However, if you receive a product with obvious quality issues, such as broken nails, design errors, or any other manufacturing defects, please contact our customer service within 3 days of receiving the product. Please provide clear photos of the issue along with your order details. Once we confirm the problem, we will offer the following options:

• Replacement: We will send you a new set of press-on nails free of charge to replace the defective product.
• Full Refund: If you do not wish to receive a replacement, we will issue a full refund to your original payment method used at the time of purchase.

  1. How to Request a Return or Refund

To request a return or refund based on the exceptions mentioned above, please follow these steps:

• Contact our customer service team at xixizhou00@gmail.com and clearly state the reason for your request (not received product or quality issue).
• Provide all necessary information such as your order number, name, and contact information.
• If the issue is quality-related, please include clear photos showing the problem.

Our customer service team will respond to your request within 3 business days and guide you through the next steps.

  1. Refund Processing Time

Once your refund request is approved, the refund will be processed within 5 days, and the amount will be returned to the original payment method used for the purchase. Please note that the actual time it takes for the refund to appear may vary depending on your payment service provider.

  1. Return and Exchange Shipping Costs

If a replacement is required due to quality issues, we will cover the shipping costs. However, if the package is not received due to an incorrect address provided by the customer, the customer may be responsible for any additional shipping costs incurred to resend the package.

We hope this return and refund policy is clear and provides you with all the necessary information about our press-on nails return and refund process. If you have any questions, please feel free to contact our customer service team at xixizhou00@gmail.com

If the return is due to a consumer's reason, the consumer is responsible for the return shipping costs. The exact cost will depend on the courier service chosen by you.

If the damage or incorrect product was caused by us, the consumer will not be responsible for any shipping costs incurred due to this issue.