Refund Policy

Most handmade press-on nails are non-returnable once shipped. This is primarily for hygiene and customization reasons. We hope you understand this policy to ensure the quality and uniqueness of each product for every customer.
Items Not Received:
If you do not receive your handmade press-on nails within the estimated delivery time, please contact our customer service email address immediately.xixizhou00@gmail.com. Please provide details such as your order number and recipient's name. We will promptly review the shipping status. Once we confirm the unsuccessful delivery, we will immediately arrange a reshipment to ensure you receive your desired press-on nails as soon as possible.
Product Quality Issues:
If the handmade press-on nails you received have quality issues, such as broken nail pieces, missing components, or significant color discrepancies, please contact our customer service email address within 3 days of discovering the issue. You will need to provide clear photos or videos of the problem as proof. After verification, you can choose to have us resend the undamaged item or request a full refund. We will promptly process your request to protect your rights.
We are committed to providing you with high-quality handmade press-on nails and excellent service. Thank you for your support and understanding of our policies!